The 110 Steps of Excellent Communication

Distilling effective communication into 110 core skills stems from years of analyzing 5,000 speakers. An example illustrated how a manager's perception changed dramatically by altering just two skills: the angle of his head and the firm register of his voice. This straightforward adjustment helped him improve his employee evaluations significantly and even transformed his personal relationships. The process highlighted the potential for positive change through targeted coaching, emphasizing that communication skills are not fixed but can be systematically improved.