EP 204 - Dan Burkhart (Recurly) The Art and Science of Retention Driving Strategies

Today on the show, we have Dan Burkhart, CEO and co-founder of Recurly, a subscription billing management service. 

In this episode, we discussed the importance of language-specific content for global companies, the inspiration behind Recurly, and the shift towards focusing on retention and churn in the subscription economy. 

We dove into various strategies that companies can use to improve their customer retention, including understanding customer behavior and preferences, offering the option to pause subscriptions, and developing personalized campaigns. 

Dan provides valuable insights into the various factors that contribute to customer churn and retention, and how companies can optimize their strategies to retain customers and drive revenue growth.

As usual, we're excited to hear what you think of this episode, and if you have any feedback, we would love to hear from you.

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.