Generative Conversational AI: Ethical Guidelines for Customer Experience Teams

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CX Today's Charlie Mitchell hosts Diego Gosmar, Chief Innovation Evangelist at XCALLY.

We discuss some of the ethics of deploying conversational, generative, and voice AI technologies for customer experience use cases.

• The four pillars of sustainable conversational AI 
• The new dangers of conversational AI 
• Ethical principles for deploying conversational AI 
• Customer success stories 

For more insights from the XCALLY team, visit their website.

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