How Do We Handle Sneaky Changes in Terms and Conditions That Allow Training of AI with Sensitive/Customer Data Essentially Without Our Knowledge | A Conversation with Nigel Cannings | Redefining CyberSecurity with Sean Martin

Mar 18, 2024

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Guest: Nigel Cannings, CEO at Intelligent Voice [@intelligentvox]

On Linkedin | https://www.linkedin.com/in/nigelcannings/?originalSubdomain=uk

Google Scholar | https://scholar.google.co.uk/citations?user=zHL1sngAAAAJ&hl=en

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Host: Sean Martin, Co-Founder at ITSPmagazine [@ITSPmagazine] and Host of Redefining CyberSecurity Podcast [@RedefiningCyber]

On ITSPmagazine | https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/sean-martin

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Episode Notes

In this episode of the Redefining CyberSecurity Podcast, host Sean Martin is joined by Nigel Cannings. The conversation centers around the evolving landscape of data privacy, particularly focusing on the implications of companies using customer data to train AI models, with a specific look at DocuSign's recent policy changes. Martin and Cannings discuss the fine line between using data for enhancement of services and the ethical, legal, and privacy concerns that arise when companies change terms and conditions to harness customer data for AI training without explicit consent.

Cannings, drawing on his background as both a lawyer and a technologist, provides insights into the challenges of truly anonymizing data and the potential risks of data misuse. He shares his personal decision to cancel his subscription to the service in response to these practices, urging listeners to reconsider their use of services that do not transparently and responsibly handle their data. The conversation also touches upon the broader implications for cybersecurity, including third-party risk assessments and the responsibility of companies to not only secure consent for data usage but to continuously update and inform customers about changes to terms and conditions.

Both hosts stress the importance of consumer awareness and the need for businesses to balance innovation with ethical data practices. By highlighting examples from various industries, this episode calls for a more transparent and responsible approach to data usage in the digital age, emphasizing customer rights and the potential repercussions of neglecting privacy concerns.