Alex Bramley on The Art of SLO, Part 2

• SRE Workbook
• Implementing Service Level Objectives by Alex Hidalgo
• The Calculus of Service Availability
• Art of SLO Workshop)
• Google Customer Reliability Engineering blog
• Consequences of SLO violations
• Applying the escalation policy
• An example escalation policy

Chapter Marks

• 00:00:15 Welcome and intro
• 00:01:48 Dealing with internal dependencies
• 00:05:59 Dealing with external dependencies
• 00:08:33 Dependency trees
• 00:20:16 SLO communication, teaching and buy-in
• 00:28:48 How to measure
• 00:47:34 Measurement windows
• 00:52:02 SLO Reporting
• 00:54:39 Outro