Combating Procurement Vulnerabilities, Throwback with Rich Ham, Ep #402
Oct 12, 2023
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Procurement expert Rich Ham discusses challenges faced by procurement teams, including neglect of expense management and relationships. He explores navigating vulnerabilities and avoiding being taken advantage of by counterparts. Topics include lean staffing, anti-competitive behaviors, post-contract management difficulties, negotiation training, vendor spend management, audit rights in software procurement, and contract adherence.
Procurement teams are vulnerable due to lack of expense management and relationships with stakeholders.
Suppliers exploit power imbalances to drive costs up, emphasizing the need for comprehensive procurement strategies.
Deep dives
Challenges Faced by Procurement Leaders
The podcast episode delves into the three main vulnerabilities that procurement leaders are currently encountering. One major issue highlighted is the inability of procurement teams to effectively manage expenses, resulting in a diminished capacity for controlling costs, influencing supplier behavior, and maintaining agreements. This has led to a significant erosion in procurement's ability to perform tasks proficiently, with limited engagement in expense management beyond contract negotiations. Another vulnerability discussed is the weakening of relationships and solidarity with internal stakeholders, impacting leverage during contract negotiations as suppliers leverage stronger relationships with operational teams. Furthermore, a critical vulnerability highlighted is the diminished threat of lost business, essential for successful negotiations, as procurement resources are overburdened and lack the time and resources necessary to manage supplier transitions effectively.
Impact of Hostile Anti-Competitive Behavior
The episode sheds light on the emergence of hostile anti-competitive behavior in supplier relationships, illustrating a power imbalance that suppliers capitalize on to drive spend upward post-contract agreements. This behavior has led to an imbalance of power favoring suppliers over the past 15 years, resulting in increasingly emboldened tactics by suppliers to dictate terms to customers. The discussion emphasizes how the lack of procurement bandwidth, compounded by suppliers' anti-competitive strategies, has escalated challenges for indirect category managers, limiting negotiation leverage and increasing costs for organizations. The episode also explores examples of supplier responses to audits and third-party management, showcasing a trend towards hostile reactions in supplier relationships.
Strategies for Strengthening Procurement Resilience
The podcast offers insights into strategies for strengthening procurement resilience in the face of evolving challenges. It advocates for prioritizing solidarity within procurement teams and aligning stakeholders to navigate disputes effectively and generate credible negotiation threats. Emphasizing the need for comprehensive strategies for all expense categories, the episode underscores the importance of proactive management to prevent supplier-driven cost escalation post-contract. Additionally, the discussion highlights the significance of utilizing external resources to augment in-house capabilities, enabling procurement departments to address resource constraints and enhance negotiation tactics effectively.
Navigating Inflationary Pressures and Savings Opportunities
Addressing the impact of inflationary pressures on procurement, the episode explores how suppliers leverage pricing dynamics to secure price increases despite existing high margins. It underscores the importance of recognizing potential savings opportunities within indirect service categories, urging procurement professionals to evaluate market alternatives and challenge supplier demands for price hikes. The conversation highlights the critical need for procurement departments to reject anti-competitive contract terms and maintain audit rights to uphold negotiation leverage and ensure cost-effectiveness. Furthermore, it encourages developing comprehensive strategies and leveraging external expertise to address rising costs and optimize procurement operations.
Because the growth of procurement teams in organizations isn’t prioritized, they’re being taken advantage of. Expense management and the development of important internal and external relationships are being neglected. Suboptimal short-term contracts are being signed out of pure necessity. What can procurement do to navigate these vulnerabilities? How can they avoid being taken advantage of by their counterparts? Rich Ham dives into the topic in this throwback episode of Negotiations Ninja.
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