The Resonance Test 23: Erica Eden of PepsiCo, Inc.

Snacks are serious business, as Erica Eden, PepsiCo’s Director of Global Design Innovation, will tell you. She’s done an enormous amount of work to bring the front-end-of-innovation process into the kingdom of PepsiCo’s snack empire. Last spring, right before speaking at the Front End of Innovation conference, she sat down with Continuum Principal Eric Bogner—who used to sit near Eden when he worked at PepsiCo—to talk about innovation in a humongous organization, designing for women, and empathizing with the aesthetic of people who are very different from you. And now, a few of Eden’s most snackable quotes to get you excited for the main meal of this *Resonance Test* dialogue… • “That’s my macro goal: to shift the portfolio to better stuff.” • “The front-end-of-innovation process” is “changing a lot internally at Pepsico. The teams, particularly marketing teams, insights, R&D, and just overall business leaders are really adopting the new way of thinking.” • “That’s been my challenge: to make design thinking fun.” • “These big companies, PepsiCo and others, they’re not necessarily motivated to use their intuition.” • “It’s hard to stand up in front of the CEO and say: ‘I think this is an opportunity.’ But I think designers do a wonderful job doing that. They build the case behind years of experience—which feels like a hunch, but it really is your years of experience.” • “When you look at innovation briefs, you see consistently these happy women, eating salads. These false versions of women. They don’t exist. They’re always smiling, they’re always 30. They’re always moderately attractive.” • “The industry is shy about having these strong opinions about women’s brands.” • “There’s a disconnect there, between who’s doing all the making and who’s doing all the buying. Right? Men and women. Once you actually break down the numbers, it becomes pretty obvious that there’s a disconnect.” • “I try not to think about demographic because I don’t think it matters as much as mindset.” Host: Pete Chapin Editor: Kyp Pilalas Producer: Ken Gordon