How to Scale Customer Success Beyond the Comfort Zone? ft. Kelly McGuire (Everstage)

#updateai #customersuccess #saas #business

Kelly McGuire, Vice President of Customer Success at Everstage, joins hosts Jon Johnson and Josh Schachter (Co-Founder & CEO of UpdateAI). They dive into how Everstage is disrupting the market, driving outcomes for its clients, and empowering a range of roles—from sales operations to account managers. Kelly shares her "comfort zone philosophy," emphasizing the importance of stepping beyond our comfort zones to foster growth and achieve success.

She also talks about Everstage’s vibrant, no-ego culture, the crucial role leadership plays in scaling customer success, and her vision for expanding Everstage’s impact in the years ahead.

Timestamps

0:00 – Preview

0:48 – Meet Kelly McGuire, VP of Customer Success at Everstage

4:00 – The role of customer success in sales

6:10 – Kelly’s "comfort zone philosophy"

12:10 – Transition from Sisense to Everstage

15:42 – No-ego culture and collaborative work environment

20:20 – Leadership alignment and transparency initiative

25:55 – Kelly’s vision for scalable growth at Everstage

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Youtube: https://www.youtube.com/@updateai9697

Apple Podcast: https://apple.co/3dfWXmD

Spotify: https://spoti.fi/3KD3Ehl

👉 Connect with the guest

Kelly McGuire : https://www.linkedin.com/in/kellymcguire22/

👉 Connect with hosts

Jon Johnson: https://www.linkedin.com/in/jonwilliamjohnson/

Kristi Faltorusso: https://www.linkedin.com/in/kristiserrano/

Josh Schachter: https://www.linkedin.com/in/jschachter/

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Keywords:

How to keep your customers happy, customer success manager, customer support, customer success management, Customer Success Manager role, hiring tips for customer success, customer success metrics, sales compensation, EverStage, customer journey, sales ops, rev ops, revenue goals, customer outcomes

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Unchurned is presented by UpdateAI

About UpdateAI

At UpdateAI our mission is to empower CS teams to build great customer relationships. We work with early & growth-stage B2B SaaS companies to help them scale CS outcomes. Everything we do is devoted to removing the overwhelm of back-to-back customer meetings so that CSMs can focus on the bigger picture: building relationships.