Unleashed - How to Thrive as an Independent Professional 380. Stefan Kolle on the Customer Experience
Stefan Kolle is the co-founder, Managing Director and Chairman of the Board of Futurelab, a company that helps businesses improve their marketplace through meaningful innovation in customer experience. On today’s show, Stefan shares a few case studies and we discuss customer centricity and customer experience.
Key points include:
02:19: Assessing the state of customer experience
05:18: Voice of the customer exercises
09:18: The changes Futurelab has helped companies make
20:23: The growth of Futurelab
You can connect with Stefan on LinkedIn and learn more about his company at www.futurelab.net.
Unleashed is produced by Umbrex, which has a mission of connecting independent management consultants with one another, creating opportunities for members to meet, build relationships, and share lessons learned. Learn more at: www.umbrex.com.