251: Pivoting a conversation that has gone off track w James Silvas

“Your level of success is highly correlated to the number of uncomfortable conversations you are willing to have” This quote couldn't be more accurate.
Baked into the human experience are tensions, stress, and pain, all of which can surface in a hard conversation.

James has encountered countless conversations over the past nine years where his communication skill was tested. Some of the conversations were planned, but most were unexpected.
When in a heightened state of emotion, it’s common for topics to shift and for people to avoid, withdraw, or redirect and this can postpone what needs to be discussed or uncovered.
In today’s episode, James shares delivery strategies and how to bring conversations back to the goal when things get off track.

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