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Episode 1721:
Shankar Ganesh reveals the surprisingly simple strategies behind exceptional customer service experiences that companies can learn, and "steal" from the best in the business. By dissecting memorable service tactics from brands like Nordstrom and Zappos, Patel offers actionable ideas to create loyal customers who market your business for you.
Read along with the original article(s) here: https://neilpatel.com/blog/customer-service-worth-stealing/
Quotes to ponder:
"Customer service is one of the most powerful forms of marketing that exists."
"When you give people more than they expect, they remember it."
"Your customers are human beings. Treat them that way."
Episode references:
Zappos Insights: https://www.zapposinsights.com/
Disney Institute - Quality Service: https://www.disneyinstitute.com/courses/quality-service/
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