Why skills inventory is a nut worth cracking: former McDonald’s CLO Rob Lauber

Truism 1: McDonald’s employs a lot of people. Truism 2: it doesn’t care that much about those people, so long as they flip the burgers OK, right? That second one is totally wrong, as we find out in our great conversation with the giant company’s former CLO, the very engaging Rob Lauber. In fact, with its pioneering Archways Program, thousands of entry-level staff get amazing on-the-job training, but also money and support for up-skilling—upskilling that the corporation is perfectly OK with them using to move on, often to full-time education or valuable social careers like healthcare. Even more interesting: for every $1 put in the Archways Program, McDonald's directly benefits $3 back. Skills and what they mean (including some refreshing scepticism from Rob about what the robots really will take off us) has been Rob’s own ‘obsession’ over a storied career, so tune in for more on running training at mass scale—including some fascinating advise on what CLOs can do now, today, in terms of available company data. It’s enough to make you hungry.