The Gist Healthcare Podcast Friday, October 10, 2025
Oct 10, 2025
A multibillion-dollar acquisition in the healthcare industry is on the horizon as Qualtrics plans to buy Press Ganey Forsta. Meanwhile, public trust in the CDC is at a record low, raising concerns about agency effectiveness. A shocking report reveals that Medicare has spent nearly $2 billion on unnecessary back surgeries over three years, highlighting regional disparities in surgical practices. Plus, an intriguing preview on the implications of excluding pregnant women from clinical drug trials adds to the conversation.
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AI And Patient Experience Converge
- Qualtrics will buy Press Ganey Forsta for $6.75 billion to combine AI with patient-experience data.
- The deal aims to create AI-driven products for health systems using benchmarking and patient feedback.
Leverage AI To Act On Patient Feedback
- Use AI to analyze patient feedback and surface actionable needs for care teams.
- Combine benchmarking data with AI to design products that improve patient experience.
CDC Favorability Hits Record Low
- Gallup found CDC favorability fell sharply, with 42% rating it poor and only 11% excellent.
- The drop follows leadership turmoil, layoffs, a shooting at HQ, and restructuring under HHS Secretary Robert F. Kennedy Jr.