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Notes

Don't miss our blog post Review: Amazon Connect – A Programmable Telephone System, the written version of this podcast episode.

Do you provide services to consumer or business clients? Which channels do you provide for clients to get support, leave feedback, or let off frustration?

Amazon Connect provides a contact center solution in the cloud. Your clients contact you via phone or chat. A group of agents answers their phone calls and chat conversations. The workflows are fully customizable to your specific needs.

This review puts Amazon Connect to the test. I set up Amazon Connect for our consulting agency widdix, recently. While doing so, I had a look into the technical details as well.

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