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HBR On Strategy

Strategy Doesn’t Have to Be Complicated

Sep 6, 2023
11:57
Snipd AI
Strategy doesn't have to be complicated. Focus on creating value through customer and employee satisfaction. Profits come from visualizing the value you create. Learn about willingness to pay and sell, and how Best Buy's turnaround increased value.
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Quick takeaways

  • Creating value in a company's strategy is essential, and this can be achieved by focusing on customer satisfaction and understanding their willingness to pay.
  • Employee satisfaction is another key driver of value creation, and it can be enhanced by improving working conditions, providing better training, and offering flexible work options to decrease employees' willingness to sell their skills.

Deep dives

The Value Stick: Creating Customer Value

Creating value in a company's strategy is essential for success. The first way to create value is by focusing on customer satisfaction. This includes understanding customers' willingness to pay for a product or service and ensuring that the price is below their willingness to pay. Additionally, increasing product quality, using complimentary products, and leveraging network effects can all raise customers' willingness to pay, leading to increased value creation.

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