The Stack Overflow Podcast Salesforce wants to do for agentic AI what they did for SaaS
11 snips
May 16, 2025 Christophe Kunratz, SVP of DevRel at Salesforce, shares his passion for empowering developers with cutting-edge technology. He dives into the new Developer Edition that includes Data Cloud and Agentforce, designed for building autonomous AI agents. The conversation explores how these agents can enhance employee productivity and customer support. Christophe also discusses the transformative potential of agentic AI, emphasizing the shift to conversational interfaces and the role of hackathons in driving innovation for developers.
AI Snips
Chapters
Transcript
Episode notes
Popular AI Agent Types
- Developers are building employee agents that simplify tasks by navigating multiple systems.
- Customer service agents provide 24/7 assistance and improve customer interactions.
Agents Enable Autonomous Orchestration
- AI agents orchestrate actions from building blocks in ways developers didn't anticipate.
- This autonomy transforms application development beyond predefined workflows.
Guardrails Ensure Safe AI Agents
- Provide guardrails to keep AI agents focused and prevent unwanted behavior.
- Use multi-layer trust mechanisms including toxicity filters to ensure safe agent actions.