Patients and families are at the heart of everything we do and it’s important they share their healthcare experiences with us. Their feedback helps improve our programs, services and the care we provide.
We encourage people to speak with their care team. They can also share their feedback with our Patient Relations department, which listens and responds with privacy and respect, gathers information and follows up on patient or family concerns.
There is also the Office of the Alberta Health Advocates through the Ministry of Health. It empowers Albertans to be effective advocates in their own health and healthcare, and provides support and advocates for a healthcare system that is responsive and accountable to the people being served.
Joining the AHS Podcast to talk about their roles are:
• Sharon Berry, Patient Concerns Officer & Executive Director, Patient Relations
• Catherine Douglas, Health and Mental Health Advocate, Alberta Health.