The Human-Centric Approach to Cybersecurity | Vivien Bilquez, Global Head Cyber, Zurich Insurance

In this episode of the Be Fearless Podcast, Vivien Bilquez of Zurich Insurance sits down with SquareX Founder Office’s Aleksandra Melnikova to discuss whether AI can replace cybersecurity leaders, how CISOs should communicate risk to boards, and what skills will matter most in the future. Vivien shares why AI delivers universal answers but lacks human judgment, why CISOs must master storytelling and financial language, and how to secure executive buy-in through cyber risk quantification. From champion rock-and-roll dancer to CISO at one of the world’s largest insurers, he explains why nearly 50% of companies are uninsurable and how Zurich reduced 500 security questions to just 10 key controls that mitigate 70% of cyber attacks.

00:00 Vivien's start as an acrobatic rock-and-roll dancer, and how the CISO role is mixed with politics
7:42 Cybersecurity is human-centric
12:27 How 10 controls can mitigate 70% of cyber attacks
16:42 Quantifying cyber risk in financial terms
25:58 Cyber Insurance vs Cyber Resilience
29:39 The different people you deal with during a cyber crisis
37:24 Speaking to boards in business language, not cyber
45:10 Why AI cannot replace the CISO and human experience

🔔 Follow Vivien and Aleksandra on:
https://www.linkedin.com/in/vivienbilquez/ 
https://www.linkedin.com/in/aleksandra-melnikova-1012/ 

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