Mastering the Art of Negotiation with an FBI Hostage Negotiator

Every human interaction is a negotiation -- we just usually don't think of them that way. But what if you thought of these everyday human interactions as negotiations where your life literally depended on the outcome?  Would you act differently? Would you listen to the demands? Chris Voss is the author of Never Split the Difference and worked in the FBI (and the police force) for over 20 years as a top hostage negotiator, working over 150 kidnappings (probably more but he says he lost count). He shares the power of empathy in every interaction as a way to re-think our engagements and get better outcomes. And he shares one of my favorite insights about the power of generosity on getting what we want -- why psychologically nearly all of us want to 'repay' the favors done for us.  You'll learn how to think purposefully about each interaction to get what you want, when you want it without having to split the difference. Plus I learned what to do if I was ever taken hostage to dramatically improve my chances of making it out alive.