In this episode we spoke with Dennis Snow, a former Disney World executive and Customer Experience Speaker, Consultant and Author.
Dennis revealed what brands from all walks of life can learn from Disney World's core principals around customer love to help build their own base of loyal fans.
During our chat, Dennis also discussed how organizations can hardwire long term customer centricity within their business and how can employees, in a stressful, fast-paced environment can consistently create customer delight.
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The Business of Customer Love