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Faith Driven Investor
Episode 116 - Chip Mahan: “I Couldn’t Do the Big Bank Thing”
Jul 4, 2022
Chip Mahan, CEO and chairman of Live Oak Bankshares, discusses investing in technology for banking innovation and cutting through red tape. He shares his personal journey, from a tragic event to building Live Oak Bank, and scaling client service mentality. The role of faith in financial services, teaching, and scalability are also explored.
51:13
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Quick takeaways
- Treating every customer as the only customer and going above and beyond to meet their needs builds trust and loyalty in the financial services industry.
- Embracing technology and innovation is crucial in improving operational efficiency and better serving customers in the banking sector.
Deep dives
The Importance of Caring for Customers
Caring for the customer is emphasized throughout the podcast episode, with a focus on treating every customer like the only customer and going above and beyond to meet their needs. This customer-centric approach is seen as vital to building trust and loyalty in the financial services industry.
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