Special servicing is a tricky part of the note business, especially because you’re always dealing with distressed owners. Scott Carson’s guest today is a member of his very own We Close Notes team, Hazel Rivera. Hazel is a special servicing and management specialist. This episode touches on the best practices when it comes to negotiating with distressed homeowners on their loans. Hazel shares with Scott some of her favorite and least favorite case studies and what you can and cannot do as a note investor when it comes to borrower outreach. If this is something that interests you, then this episode is for you.

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