CX Today's Charlie Mitchell hosts Jim Payne, Director of Product Marketing for Customer Experience at RingCentral. They kick-off the conversation and then:
- Introduce RingCentral's RingCX platform
- Discuss its new Agent Assist and Supervisor Assist solutions
- Standout capabilities of the new solutions
Dave Michels, Lead Analyst at TalkingPointz, then joins the conversation to discuss:
- Eye-catching features of the Agent Assist and Supervisor Assist solutions
- RingCentral's position within the broader CCaaS market
