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The CX Leader Podcast | A resource for customer experience leaders
The State of CX Management
Oct 22, 2019
27:45
The Qualtrics XM Institute released their report “The State of Customer Experience Management, 2019” which assesses how companies are doing with their CX efforts. Guest host Pat Gibbons welcome Isabelle Zdatny from the XM Institute to discuss their findings and some of the key takeaways from the report.
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