Keys To The Shop : Equipping Coffee Shop Leaders Pull Out The Fridge
Ever wonder what's behind the fridge? Most of us have had the unique "pleasure" of finding out. The build up of cup lids, loose change, grime, and other organic matter / creatures is a great illustration of how we tend to avoid things that are out of sight, yet left un attended will have a negative impact of everything.
On today's Shift Break we will be talking about how this applies also to the deeper integral parts of the cafe(leadership, communication, systems, culture etc) that we tend not to tend to but left un attended, they build up their own kind of grime that impacts everything.
It's all about building with structural integrity from the foundation to the facade.
Related Episodes:
- 181 : Organizational Self-Knowledge
- 293 : Thoughts on Defining Professionalism
- Excellence In The Things We Hate
- The Impact of Absence
- 2 Qualities of Quality Baristas
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