TRANSCRIPT

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Harvard Business Revue - New Customers Cost 25x

https://hbr.org/2014/10/the-value-of-keeping-the-right-customers#:~:text=A%20refresher%20on%20customer%20churn%20rate.&text=Depending%20on%20which%20study%20you,than%20retaining%20an%20existing%20one.

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SPONSORS

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STORYBLOCKS

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