Why User Research REALLY Matters: Paul Stevens

Welcome to the Everyday Agile Podcast.

Paul Stevens is this week's guest.

Outcome-driven Product and Design leadership. An experienced Product Design leader with 20+ years across consumer and SaaS businesses. Paul specialises in solving complex business challenges through strategic user-centred design and product strategy.

▶︎ Paul's LinkedIn:

https://www.linkedin.com/in/paulstevenschunkyux/

▶︎The book Paul referenced:

https://www.amazon.co.uk/Agile-Experience-Design-Designers-Continuous/dp/0321804813

00:00 Introduction and Welcome

00:29 Guest Background and Career Overview

03:02 Early Career and Education

06:51 First Job and Freelancing

09:28 Financial Services and Direct Mail

14:45 Joining MoneySupermarket and UX Education

21:24 Agile Transformation at MoneySupermarket

26:43 Introduction to Agile Experience Design

27:42 Transition to Auto Trader

29:32 Ethnographic Research in Car Dealerships

31:48 Challenges in SaaS and Enterprise Software

35:06 Joining Car Finance 24/7

37:24 Redesigning the Car Finance 24/7 Website

46:48 Consulting and Contracting Experiences

49:40 Designing a User-Centered Workshop

52:29 Conclusion and Contact Information