This episode picks up on the debate that was started at the recent HDI conference between Charlie Araujo and Ken Gonzales. This looked at the existential proposition about the future and existence of the ‘ITSM’ industry…!? Are we just talking about words and definitions? The various Industry elements of ITSM are gradually disappearing – does this even matter? We agree that the functions and needs for core elements of Service Management will not disappear, but is there really a coherent industry? Charlie Araujo is an industry analyst, writer, podcaster and commentator, and author of The Quantum Age of IT. This is a brilliant must-hear conversation..!