Amex's Stewart Kendall: '81% of our cardmembers are engaged with us digitally'

Welcome to the Tearsheet Podcast. I’m Zack Miller. American Express has seen its customers really move to mobile — 81 percent of its cardmembers are now digitally active. Millennials and Gen Z are really leading this increased engagement. Amex’s vp of global mobile products Stewart Kendall joins me on the podcast today to talk about the company’s mobile strategy and how it informs the entire business. We discuss how Amex uses the mobile app in an attempt to play a more integral role in its members’ ’ lives. Lastly, we get into what younger users expect from mobile and how Amex has created products to service this generation. Stewart Kendall is my guest today on the Tearsheet Podcast.