Developing an empathic team to deliver an excellent customer experience- ft. Teresa Anansia, Zendesk

We love being understood, and so do our customers. 

Being able to connect and empathize with the customer serves as a platform to better understand the needs and desires of the customers. 
That's what we bring to you in this week’s  [Un]churned episode. .

Josh Schachter sits down with Teresa Anansia to chat about 

• Creating a culture of empathy within the team
• Delivering great customer experience with dynamic segmentation
• Using systems and processes to manage support organizations & collaborations
• Navigating through uncertainty as a leader

“At Zendesk, the one word that I think really embodies a lot of the culture fit is going to be humbledent, which is the combination of being humble, and also confident. I expect confidence in our solutions. Being at the table with the customer and having a point of view shows confidence. But I look at humbleness as a way to be curious and ask great questions to understand. ”

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