Becker’s Healthcare Podcast Advancing Digital Access and AI Innovation with Joel Vengco of Hartford HealthCare
Nov 25, 2025
Joel Vengco, Chief Information and Digital Officer at Hartford HealthCare, discusses innovative strategies for improving healthcare access and quality. He shares insights on building consumer-centered digital experiences and how AI can personalize patient care. Vengco also highlights the importance of a robust data platform and cloud technology in optimizing healthcare delivery. Additionally, he explains how AI can redefine workforce roles, automating low-value tasks and enhancing the overall efficiency of healthcare services.
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Mission-Driven Quality And Access
- Hartford HealthCare focuses on access, health equity, and affordability as core mission priorities.
- The system's quality improvements involved 45,000 employees and led to Leapfrog straight A's and the AHA Quest for Quality Prize.
Build A Scalable Data Backbone
- Harness and standardize patient data in a cloud platform to enable scaling and advanced analytics.
- Use that foundation to drive personalization and next-best-action coordination across care journeys.
Consumer Expectations Are Table Stakes
- Patient portals and digital check-ins are now table stakes for consumer-centric care.
- Matching experiences from industries like streaming and travel requires digital twinning, prediction, and AI.