Me, Myself, and AI
Overcoming AI Hallucinations: Truist’s Chandra Kapireddy
Apr 15, 2025
Chandra Kapireddy, head of generative AI and analytics at Truist, brings over 27 years of experience in the financial sector. He discusses the transformative impact of generative AI tools on banking, highlighting both their potential and the challenges they create in model risk management. Kapireddy emphasizes the necessity of human oversight to prevent issues like AI hallucinations and inaccuracies. He also shares insights on effective employee training and the importance of governance in integrating AI technologies into banking operations.
33:39
Episode guests
AI Summary
AI Chapters
Episode notes
Podcast summary created with Snipd AI
Quick takeaways
- Generative AI tools enhance productivity in banking by automating complex tasks, but it's crucial to train employees to avoid over-reliance and potential inaccuracies.
- A Responsible AI approach, prioritizing privacy and transparency, is vital for managing generative AI risks while ensuring human oversight in decision-making processes.
Deep dives
Transforming Banking with AI
AI is actively reshaping the banking industry by enhancing operations and customer interactions. Truist Bank employs both traditional and generative AI technologies, implementing fraud detection and customer segmentation models among other applications. Generative AI is categorized into creating tailored models, utilizing APIs, and developing innovative applications, exemplified by tools like Microsoft 365 Copilot. This dual approach allows Truist to combine the strengths of both traditional AI and generative AI, improving efficiencies and customer experiences.
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
