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426. Hosting Hotline: How Can I Encourage Guests to Leave a Review?

Jan 7, 2025

14:38

Hosting Hotline: How Can I Encourage Guests to Leave a Review?

Welcome back to the Hosting Hotline, where we answer your pressing hosting questions! Today’s caller, Shannon, asks two great questions: How do you handle Airbnb’s 15% service fee adjustment? And more importantly, how can she get her guests to leave reviews?

We’re diving deep into actionable strategies to help you encourage reviews without overwhelming or annoying your guests. From leaving subtle breadcrumbs throughout their stay to crafting the perfect review request, this episode will help you elevate your hosting game.

Episode Highlights:

[00:01:00] What Is Airbnb’s 15% Service Fee?
Sarah explains how Airbnb’s simplified pricing impacts hosts, why it varies by region and software, and how to adjust your pricing to cover the difference using PriceLabs or your PMS.
[00:05:00] The Power of Breadcrumbs:
Discover how to plant subtle cues throughout your guest experience that emphasize your commitment to a five-star stay.
[00:07:00] Messaging That Resonates:
Learn how to craft review requests that feel personal and genuine, including the secret to mentioning five-star reviews without sounding pushy.
[00:08:00] The “Five-Star WiFi Password” Trick:
A clever hack to subtly remind guests about five-star reviews every time they connect to the WiFi.
[00:09:00] When to Ask for a Review:
Timing is everything. We share the perfect moment to make your ask—and how to frame it for the best results.
[00:11:00] Educating Guests on Reviews:
Not all guests know how the Airbnb review system works. Simple ways to educate them and ensure they understand the impact of their feedback.

Resources Mentioned: