AI + Humans: The Forrester CX Event

Lisa Woodley on the topic that took the Forrester CX Summit by storm

In June, the Forrester CX Summit kicked off in Nashville. NTT DATA’s Head of Design, Lisa Woodley, attended the event and noticed that there was one topic that permeated every track of the summit - AI. This week Lisa chats with Clinton about the main topics that were discussed at the Summit, from navigating the present and future with AI to how AI will affect design principles to the ethics around its usage.

Links: 

Forrester CX Summit

Unmasking AI

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