Melissa Korzun, the Managing Director of Client Transformation, Strategy and Operations at TeleTracking joins the show! Host Matt Finch uncovers insights from Melissa on her Professional Services strategy and operations role and the impact it has had on their business; including:
- Events that led to the development of the Strategy and Operations role
- The importance of balancing focus internally and on clients
- Taking stock of operational imperatives to define organizational direction
- Understanding what is traction vs. a distraction
- The importance of strategic internal communication
- Giving teams the visibility and sponsorship to take ownership of projects and solve problems where they exist
- A conversation on culture and not being afraid to fail
Connect with Melissa and check out TeleTracking
Hosted on Acast. See acast.com/privacy for more information.
The Professional Services Pursuit