Today on Churn.fm, we have Arundhati Balachandran, Director of Customer Sucess at Chargebee.
In today's episode, we discussed about the role of Chargebee's customer success team in enabling expansion revenue, the specialization within the team, and the importance of cross-team collaboration in fighting churn.
We also dived deep into how data plays a role in deciding customer touchpoints, the customer onboarding process within Chargebee, and Arundhati's one piece of advice for any company battling with churn.
As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on Andrew@churn.fm. Don't forget to follow us on Twitter.
Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.
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