Why Great Workers Become Bad Managers with Kate Waterfall Hill

In this episode of Work’s Not Working… Let’s Fix It! Siân Harrington sits down with Kate Waterfall Hill, executive coach, leadership expert and creator of Linda, the bad manager, to explore why leadership so often falls short in today’s workplace. With humour and insight Kate reveals why bad managers are everywhere, the hidden causes of their failings and how we can all do better.

From the challenges of managing Gen Z to the traps of accidental managers, Kate offers a refreshingly practical and empathetic approach to leadership. Drawing on her 30+ years of experience she shares actionable advice for HR leaders and managers alike, proving that great leadership isn’t about knowing all the answers but about asking the right questions.

After hearing from Linda, the bad manager, herself we discuss how we can reshape management practices for a changing workforce. And we ask what practical steps can we take to develop leaders who inspire rather than alienate?

Key takeaways:

• The rise of accidental managers: Kate explains why so many managers are promoted without the necessary skills and training, leading to frustration and inefficiency. She offers solutions for HR leaders to break this cycle and set managers up for success.
• Gen Z and the leadership gap: With a workplace culture that values balance and boundaries, Gen Z is pushing back against traditional leadership norms. Kate unpacks the tension between generations and how leaders can adapt to meet new expectations.
• The quiet management crisis: From quiet quitting to quiet unbossing Kate explores how many workers now reject management roles altogether. What does this mean for the future of leadership, and how can we reignite the appeal of leading others?
• Empathy meets authority: Balancing empathy and authority is a cornerstone of effective leadership, yet it remains a challenge for many. Kate shares how leaders can foster trust, clarity, and psychological safety while maintaining accountability.

Kate’s wisdom and wit leave listeners with a key message: great leadership doesn’t have to be a heavy burden. It can be an opportunity to inspire, connect and create positive change for yourself and your team. 

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