Business Daily
The content moderators taking Big Tech to court
Feb 12, 2024
Former content moderator Daniel Motaung speaks about his traumatic experiences with toxic content on Facebook and the lack of support from managers, which led to a lawsuit. US lawyer Cori Crider discusses the importance of content moderation in conflicts, while activist Leah Kimathi highlights the need for investment in moderating African languages. They all advocate for improved working conditions and specific legislation governing social media companies in Africa.
18:18
Episode guests
AI Summary
AI Chapters
Episode notes
Podcast summary created with Snipd AI
Quick takeaways
- Content moderators in Africa face challenges with toxic online content and are demanding better working conditions and fair pay.
- The outsourcing model for content moderation has raised concerns about worker safety, prompting the formation of unions to advocate for change and comprehensive regulation.
Deep dives
Plight of Content Moderators in Africa
Content moderators in Africa face significant challenges due to exposure to toxic and violent online content. Daniel Motau, a former content moderator for Facebook through Sama, shared the traumatic experiences he encountered, including having nightmares and a heightened fear of death. Moderators dealt with graphic and violent content, such as beheadings and sacrificial killings. Demands for better working conditions, adequate mental health support, and fair pay have been raised. Legal action has been taken against Sama and Meta, emphasizing Facebook's responsibility as the true employer of content moderators. The case aims to transform the factory floor of content moderation and ensure a safe and fair working environment.
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
