In this episode of The Community-Led Growth Show, our Host Joel Primack interviews Pierce John Ramirez, Community at ProductLed.com.  

Pierce begins the episode by sharing what characteristics he feels makes him and others a strong community manager.   

He shares some examples of how he and the ProductLed team are “keeping it human” within the community, especially to make members feel special.   

Pierce explains how he prioritizes tasks as a community manager, identifying the most urgent and important ones, as well as based on channel. Understanding the health of a community is critical, so he shares a bit about which metrics are key and weighing them to hit your goals.   

He shares what he believes to the future of community, specifically the close connection between your organization and your members and that community is a long term decision.   

Lastly, Pierce shares a few key learnings from his first few months as a community manager.