Nick talks to professional mediator Dr. Adar Cohen about how we can have difficult conversations more effectively.

Here are some of the highlights from the conversations:

The Farsi concept of Taroff
The psychology behind conflict avoidance
The 3 main outcomes of difficult conversations: 1) Solution, 2) Plan, 3) Understanding
Achieving deep understanding in conversations
The elements of effective listening
Open-ended questions vs. litigious questions
The importance of uncovering “gem statements"
How to prepare in advance for difficult conversations
How to handle defensiveness in difficult conversations
The importance of silence in difficult conversations
How to be a good mediator for other people

You can learn more about Adar and his work here:

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Difficult Conversations with Adar Cohen