In this episode of the Main Street Business Podcast, host Mark J. Kohler welcomes master negotiator and businessman, Chris Voss to discuss his background as the FBI's lead international kidnapping negotiator and how his skills can be used in both the corporate world and everyday life.

Here's what you can look forward to:

• Mark and Chris Demonstrate a negotiation in everyday situations.
• Explanation of negotiation as a collaborative process rather than a competitive one.
• Chris shared a story about negotiating to retrieve lost luggage.
• Emphasized the importance of creating a good impression.
• Understanding the needs and feelings of the other party can influence negotiation outcomes.
• Trusting and developing gut instinct and emotional intelligence in every situation.
• Suggestions for making emotionally intelligent observations to build rapport.

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