How Relational Coordination Improves Health Care Delivery and Patient Outcomes: A Conversation with Jody Gittell (October 27th)

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Half of the US adult population suffers one or more chronic illnesses and two-thirds of the Medicare population suffers three or more.  Largely for this reason, i.e., the prevalenece of chronic conditions, health care delivery, by necessity, is becoming ever increasingly more team based.   Providing care particularly for the chronically ill therefore places a premium on enhanced relational coordination between and among clinicians of all types (and as well those providing social support services) and by all-too-typically siloed provider organizations.    

During this 22 minute interview Professor Gittell discusses how she developed the relational coordination model or tool, what are its seven elements, how it's applied in improving coordination and communication in health care delivery and patient outcomes, how it's measured and examples of its application both in US health care delivery and health care overseas. 

Jody Gittell is a Professor at Brandeis University's Heller School for Social Policy and Management and an expert on relational coordination and organizational performance.  She founded the Relational Coordination Reserach Collaborative in 2011 and co-founded Relational Coordination Analytics Inc. in 2013.  Her most recent work is "Transforming Relationships for High Performance (Stanford University Press, forthcoming).  Before joining Brandeis, Professor Gittell taught at Harvard for six years.  She has published widely in numerous scholarly journals and among other awards was the winner of the Best Book Award from the Alfred P. Sloan Foundation.  Professor Gittell serves on several boards including the Academy of Management Review's editorial board.  She earned her Ph.D. from MIT Sloan School of Management and her MA from The New School.   

For more on relational coordination go to: http://rcrc.brandeis.edu/.

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