In this episode, James talks with Mike Fusco, CEO of Fusco & Orsini Insurance Services.

To learn more about Fusco & Orsini Insurance Services, visit https://foagency.com/.

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Episode Highlights:

Mike mentions that he learned valuable lessons in efficiency and multitasking in the general business world from working in a call center to managing a team of agents and starting his agency. (6:57)
Mike shares his experience working at an independent agency with no structure, where they had to create their opportunities and eventually manage a challenging sales team. (14:54)
Mike believes in constantly pushing for improvement and not settling for comfort, as competition and the desire to be the best motivate him to always strive for growth and success. (24:54)
Mike discusses the mistakes made in his business journey, and the success of hiring and developing a dedicated team, bringing in effective management, and providing value-added services to clients beyond insurance. (28:31)
Mike mentions that the key to successful policy renewals is effective communication with clients throughout the process, whether it's manual or automatic, to show that you value and prioritize their needs. (37:24)
Mike discusses how breaking down into smaller teams has helped his agency maintain a personal touch with clients and ensure accountability for each team's book of business. (44:56)

Key Quotes:

“When I start to think back to our challenges and what we've been through, it's actually incredible that we're at the point where we are because we've had so many of them.” - Mike Fusco
“At the end of the day, I want to have the best reputation. I want our clients to like us the most. And of course, you're not always gonna have clients that like you the most, but I want our employees to enjoy working here. I want them to get the ultimate level of growth from their career, and satisfaction and pride in what they do.” - Mike Fusco
“We have to be more advisory, more consultants to our client, and really understand business, not just insurance.” - Mike Fusco

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