Restaurant Unstoppable with Eric Cacciatore 991: Ellen Yin Founder and Co-Owner of High Street Hospitality Group
Ellen Yin is the co-owner of High Street Hospitality Group in Philadelphia, PA. Ellen began working in kitchens at an early age and worked her way up to line cook. She then transitioned her focus onto FOH. Before she even entered college, she knew she wanted to open a restaurant. She studied business at Penn. State in order to better prepare herself for the restaurant industry. She intentionally left the industry in her early 20s to work in advertising and sales so she could save money and further her education in business through those jobs. In 1997 she opened Fork and soon after, she opened Fork, Etc. which did prepared meals and bakery options in 2004. Today, High Street Hospitality owns 5 concepts.
Unstoppables! Please consider taking this survey about our listener demographics so that we can better determine how to best serve our listeners. Less than 10 simple questions. Here is the link: CLICK HERE
Show notes… Calls to ACTION!!!- Join Restaurant Unstoppable Network and get your first 30 days on me! Connect with my past guest and a community of superfans.
- Subscribe to the Restaurant Unstoppable YouTube Channel
- Join the private Unstoppable Facebook Group
- Join the email list! (Scroll Down to get the Vendor List!)
- "Keep pushin'"
In this episode with Ellen Yin we will discuss:
- The benefits of diversity in a restaurant
- Business school
- Raising capital
- The importance of a network when launching a restaurant
- Partnerships
- Rebranding your own business
- Tipping
Ovation - Do you want real-time feedback from your guests instead of 1-star reviews? Ovation uses a 2-question, SMS-based survey, and frictionless integrations with online ordering platforms and other tools to enable restaurants to easily resolve guest concerns in real-time, get more 5-star reviews, discover insights to improve, and drive revenue. Unstoppable listeners who sign up will get$100 off their set-up fee! Visit ovationup.com/unstoppable to learn more.
1Huddle - 1Huddle is a coaching and development platform using quick-burst mobile games to more quickly and effectively level up and fire up your workforce. With a mobile-first approach to preparing the modern worker, a library of 3,000+ quick-burst skill games, and the option to instantly create personalized content – 1Huddle is changing the way restaurants develop their workers by transforming traditional manuals and videos into deceptively simple, highly effective mobile games proven to level up workers quickly.
Key clients include Loews Hotels, Novartis, Madison Square Garden, Yum, FB Society, Hakkasan, TAO Group, and the Dog Haus.Restaurant Systems Pro - Join the 60-day Restaurant Systems Pro FREE TRAINING. This is something that has never been done before. This 60-day event is at no cost to you, but it is not for everyone. Fred Langley, CEO of Restaurant Systems Pro, will lead a group of restaurateurs through the Restaurant Systems Pro software and set up the systems for your restaurant. During the 60 days, Fred will walk you through the Restaurant Systems Pro Process and help you crush the following goals: Recipe Costing Cards; Guidance in your books for accounting; Cash controls; Sales Forecasting(With Accuracy); Checklists; Budgeting for the entire year; Scheduling for profit; More butts in seats and more… Click Here to learn more.
Knowledge bombs
- Which "it factor" habit, trait, or characteristic you believe most contributes to your success?
- Stubbornness
- What is your biggest weakness?
- Could be a better listener
- What's one thing you ask or look for when interviewing/growing your team?
- Everybody being on the same page
- What's a current challenge? How are you dealing with it?
- New business model
- Share one code of conduct or behavior you teach your team.
- Support for team members
- What is one book you think will make us a better person or restaurant owner?
- What's one piece of technology you've adopted within your restaurant walls and how has it influence operations?
- Microsoft Teams
- What is one thing you feel restaurateurs don't do well enough or often enough?
- Take a rest
- If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be?
- Personal accountability
- Giving back
- The importance of family and friends
Email: careers@highstreethospitality.com
Thanks for listening!Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below!
If you enjoyed this episode, please share it using the social media buttons you see at the top of the post.
Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them.
And finally, don't forget to subscribe to the show on iTunes to get automatic updates.
Huge thanks to Ellen Yin for joining me for another awesome episode. Until next time!
Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!