The Customer Wins [100th Episode Special] Automating Paperwork Hassles With Cheryl Dillon
Cheryl Dillon is a pioneering technology entrepreneur and Co-founder of Quik!, a leader in forms automation and productivity solutions. Her journey began in the early 80s with a passion for computers and problem-solving, leading to the launch of Efficient Technology Inc. with her son Richard Walker in 1999. Cheryl helped grow Quik! by tackling paper form inefficiencies in the financial industry, reducing tasks that took hours to minutes. Although retired from daily operations since 2010, she remains strategically involved with Quik! as a board member, influencing its mission to make paperwork the easiest part of every transaction.
In this episode…The secrets to customer success are often hidden in plain sight, but what if the key component is as fundamental as family dynamics? Can the principles of motherhood translate to groundbreaking business acumen? When technology meets empathy, a powerful combination emerges to rewrite the rulebook on customer relations and business growth.
Cheryl Dillon, a pioneer in the tech industry, delves into her journey, harnessing her passion for computers and problem-solving to revolutionize how forms are processed in the financial sector. Alongside her son and podcast host Richard Walker, she shares her experience and the challenges of starting a tech company from the ground up, including her strategy for earning customers' trust and loyalty through transparency and service — a tactic that has led Quik! to achieve remarkably high customer satisfaction scores. She highlights her commitment to customer satisfaction, which became the cornerstone of their flourishing business.
In this episode of The Customer Wins, Richard Walker interviews Cheryl Dillon, Co-founder of Quik!, about transforming customer experiences through innovation. Cheryl discusses how Quik! revolutionized paperwork processes for financial experts, the sacrifices and behind-the-scenes work of starting a business, insights into providing empathetic and effective customer service, and how telling the tough truths can build long-term customer loyalty.