Businesses are just like people. They must stay healthy and agile, or watch their enterprise arteries harden through apathy and face an early death. Charles Darwin said, “It is not the strongest of species that survives nor the most intelligent, but the one that is the most adaptable to change.” The key to survival is transformation and reinvention. Thus says Joseph Jaffe, the “admiral and co-founder” of The HMS Beagle, which is a strategic consultancy whose name is a nod to the exploratory ship Charles Darwin was on when he developed the theory of evolution. The HMS Beagle helps clients navigate the journey to survival because everyone is in the survival business nowadays.
The Customer Experience Podcast