How is generative AI changing the way insurers work—and think?

In this episode, Matthew Grant sits down with Bob Pick, EVP Chief Information Officer at Tokio Marine North American Services and Group Deputy Chief Information Technology Officer for Tokio Marine Group, to explore the real-world impact of generative AI in the insurance industry.

From streamlining underwriting decisions to detecting fraud and automating operational processes, Bob explains how Tokio Marine is using AI to address both everyday challenges and complex, global demands. Balancing innovation with responsibility, the conversation sheds light on what AI can—and can’t—do for insurers today.

If you’ve ever wondered how generative AI works in practice, or what it means for the future of insurance, this episode offers clear and thought-provoking insights.

Key Talking Points:

• The evolution of generative AI – from revolutionary tech to practical applications
• Classic AI vs. generative AI – understanding the difference
• Advisory tools like Microsoft Copilot – where they fit into the workflow
• Case studies from Tokio Marine – submission analysis and claims fraud detection
• Development tools – automating back-end processes with generative AI
• Risk management – balancing innovation with safeguarding data and compliance
• Tools of the trade – Microsoft Copilot, Grok, and other favourites
• Looking ahead – evolution or revolution in the next 1-3 years

If you like what you’re hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Bob Pick on LinkedIn to start a conversation!

Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning.

Continuing Professional Development

This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.

By the end of this podcast, you should be able to meet the following Learning Objectives:

• Describe how generative AI is transforming key processes in the insurance industry, such as underwriting and fraud detection.
• List the practical applications of generative AI discussed in the episode, including submission analysis, backend automation and global translation.
• Specify the differences between classic AI and generative AI, and their respective roles in insurance.

If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 339 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast.

To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.