057: Building a Team for the New World of Work with Shervin Talieh

In this episode of The Remarkable Project Jay speaks with operations software and outsourcing company PartnerHero’s founder and CEO, Shervin Talieh, about why businesses should be thinking of themselves as a conduit to serve employees along their journey, how trust can transcend physical and cultural borders, and the benefits of approaching sales as a process of mutual discovery.

Shervin Talieh is the founder and CEO of PartnerHero, an operations software and outsourcing company focused on new economy businesses. After seeing how outsourcing was essentially “a race to the bottom” during his time at technology startups and large consultancies, Shervin set out to build something different and focus on the humans at the centre of operations and outsourcing. His approach of “culture leads, success follows” allows PartnerHero to hire exceptional talent from around the world, and attract companies who are looking for more than inexpensive labour.

Prior to PartnerHero, Shervin was the co-founder of Drumbi, a technology startup focused on orchestrating voice and data for new and innovative customer experience applications, and before that was a Partner at Accenture’s Los Angeles office. At Accenture, his responsibilities included developing and implementing the regional go-to-market plans for the Strategy Consulting, Technology, and Outsourcing service lines, and he also acted as a personal advisor to a select number of CXOs.

Shervin is married with four children and two dogs. He volunteers at Life’s Kitchen, where he gets to work with young people who are eager to learn skills that will help them with life. 

REMARKABLE TAKEAWAYS

•  Why businesses should be thinking of themselves as a conduit to serve employees along their journey, not the other way around.
• How trust can transcend physical and cultural borders, and what that means for how humans interact, both physically and digitally.
• The benefits of approaching sales as a process of mutual discovery, when it comes to successfully matching both capabilities and core values.

CONNECT WITH SHERVIN

Find him on LinkedIn

Learn more about PartnerHero via their website