Boardroom with Rich Kleiman Eugene Remm on Scaling the Right Way: 'You Can’t Fake Hospitality'
Nov 13, 2025
Eugene Remm, co-founder of Catch Hospitality Group, is a renowned restaurateur known for creating a vibrant culinary brand. He shares his journey from nightlife to building Catch, emphasizing that true hospitality can't be faked. Remm highlights the importance of scaling culture, team loyalty, and focusing on small details that elevate experiences. He discusses strategic partnerships and the balance between maintaining neighborhood roots while attracting a diverse clientele, all while staying true to the brand's authentic experience.
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Delegate To Scale Effectively
- Put strong leaders and specialists in place so you don't need to be everywhere as you scale.
- Prioritize having multiple "A-minus" locations over one unattainable "A-plus" for scalability.
Trifecta: Food, Service, Vibe
- Hospitality succeeds when food, service, and vibe are all treated with equal dignity.
- Hitting those three pillars creates a rare trifecta that defines memorable places.
Pivot From Nightclub To Restaurant
- Catch grew from nightclub roots when the team realized the restaurant out-earned the club.
- They pivoted from nightlife-first to a restaurant group with nightlife DNA after learning from failures.