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“Listening upfront is the most critical thing. You need to listen to the people that you're engaging with to be able to understand where they're coming from, what's the emotion behind the question or the challenge that they have in front of them and then ultimately thinking about it too and asking those questions around, what is the outcome that they're after? Because often when the challenge is in front of you, the outcome that they're trying to achieve, the two don't align.” - Heath Gledhill

Sue Stewart and Heath Gledhill are leaders with over two decades of experience in organisational transformation. They bring a unique approach that integrates communication, design, and trust-building to drive impactful changes.

In this episode, you’ll hear about:

The importance of building trust and open communication for change
Using design thinking to address complex organisational challenges
How to foster a culture of listening and empathy in project settings
The role of strategic questioning in achieving impactful outcomes
How to overcome constraints and adapt to evolving client needs

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About our guest

Sue Stewart is a seasoned strategist and change management expert with extensive global experience in design, professional services and government sectors. Over her career, she has successfully led transformative projects across America, Europe, the Middle East and Asia Pacific, specialising in strategy development, business growth, cultural transformation and market expansion.

Sue is known as an out-of-the-box thinker with the ability to see and leverage connections across an ecosystem. With advanced expertise in communication, design thinking and leadership, she has presented and lectured on a range of topics including strategy, design, strategic communications, change management and organisational culture. Sue holds a Master of Arts in Communications, Honours in research and is accredited in Prosci and MBTI, positioning her as a trusted coach and leader in guiding organisations through sustained continuous improvement and innovation.

Heath Gledhill, is a passionate integrated strategist committed to unlocking hidden value, overcoming financial and operational challenges, and driving evocative yet practical solutions, Heath draws on his qualifications in both design, management and business, to drive successful teams, businesses and project solutions.

With over 20 years of professional experience, his transformational leadership to complex urban infrastructure projects and programs makes him widely sort after globally. A Committed advocate to cross industry borders, he is an active voice, driving a greater awareness of the need for better planning and integration of disciplines from the outset. A Fellow, Board Director and past Chapter President + Executive member of the Australian Institute of Landscape Architects, he brings experience from both the public and private

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